When something goes wrong that could lead to a claim

Your first responsibility is to whoever has been injured or distressed. Provide assistance and support and seek medical advice and treatment where required. Do so immediately and where there is some concern expressed by the injured person, express your concern and ensure that where there is any doubt, medical opinion is sought. This is to protect both the injured person and your organisation. Where there is a need to phone a parent or carer do so as soon as practical and do so in a caring manner. Stick to the facts in any conversation and avoid discussion on possible liability or blame.

If an incident does occur that even remotely may lead to a claim record the incident. In doing so stick to the facts of what happened. Don't attempt to allocate blame on any person or piece of equipment and avoid making personal comments or opinions. If you have employed staff ensure that they are all aware of a recording process and who should be advised in the event of an incident. Notify your insurer of all potential and actual claims as soon as possible.